Recently version 1.63 of RailMaster became publicly available. My copy of RailMaster was duly updated automatically. From that moment RailMaster stopped working correctly. It would start-up ok and set all points to normal but then it kept complaining about loosing communication with the Elite. Nothing I could do would convince it otherwise. It was definitely RailMaster that was at fault. The railway worked fine with JMRI and the Elite.
Two days ago I bit the bullet and decided to fix it. Well I started reading all the PDF files on it that rm_setup.exe puts on the desktop. Systematically each remedy was tried but to no avail. Next thing was to try to install RailMaster on another computer. The first attempt failed. Here is where I twigged that BullGuard might be the cause. This is where rm_setup.exe was prevented from completing the install by BullGuard.
Next step was to make sure I had the latest rm_setup.exe downloaded to a temporary directory. Then go to settings in BullGuard and make sure that both anti virus and firewall will not continue to work once the program was shut down. Switch off the Internet. BullGuard was then closed. I have Windows 10, so I went to security and settings from control panel to check that Windows firewall and Windows defender were both turned off.
After using programs and features from control panel to uninstall RailMaster, RailMaster installed correctly on my 64 bit computer. A test was done on a short straight piece of track and a single loco. Every thing ran as it should. Before the next step restart your anti virus and firewall software on all the computers that had it turned off and restart the Internet connection.
Now back to the train set computer. It is a 32 bit clam. In the instructions supplied as desktop PDF files some where it says “Make sure you de-register your programme keys before uninstalling and reinstalling RailMaster otherwise you will loose your keys.” To de-register your programme you need to run RailMaster with an internet connection first. Once the programme comes up a nuisance window will come up saying that the programme has lost communication with the Elite.
Press the green tick every time this happens. Take no notice of what it says. While it is occupied trying to connect with the Elite, click on the “?” icon. The window that comes up will have your keys displayed. At the right is a box to select the key you want to de-register. If you have remote devices de-register them also. Once you have ticks all down the right of the keys click on de-register. A pop-up will show asking if you really want to do this. Answer yes. After a time the RailMaster main screen will show “EVALUATION” at the bottom right and a window will pop up saying you have successfully de-registered your programme. Gee! I hope you remembered to write down all the keys and what they were for.
Do not proceed any further if you did not receive a successful de-registered message. At this point I went to programs and functions to uninstall RailMaster. What I noticed was that there were two instances in the list of RailMaster. I un-installed both. A copy of the latest rm_setup.exe needs to be available for installation. The internet was once again turned off. I could have done the key de-registration while it was on the first time but I didn’t. The anti virus and firewall software was once again disabled. On the 32 bit clam the rm_setup.exe programme was right clicked on and it was run with administrator privileges. This time the set-up programme completed successfully.
Testing was done on this computer as it was with the 64 bit one. The tests were successful. What happened next? The anti virus and firewall software were turned back on. The internet connection was also turned on and once the internet became available RailMaster and the hand held devices were once again registered using my keys. Each hand held device becomes available for registration once you use it to connect to RailMaster.
BullGuard complained about rm_setup.exe being a virus. It complained twice and twice I pressed “Register a False Positive”. I don’t know weather this information gets back to BullGuard or not but my copy of the programme didn’t prevent RailMaster from running. I still don’t know what will happen when the next update comes around. Happy Railway sessions.
One thing must be mentioned before the end. What was said earlier about the pop up above where it says lost communication with the Elite only applys to this problem. You should explore its solutions first. Some anti virus programmes like McAfees and Nortons may need un installing first. Install Rail Master then install your anti virus programme again. This is one of the reasons I like BullGuard. You can turn it off, but be careful. Never go on the internet without protection.
In the literature that comes with the latest update for RailMaster it asks you to make sure that your anti-virus programme allows RailMaster. It also says to make sure that your firewall software does the same thing. Two simple fixes. RailMaster also requires to run with administrative privileges.
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